Legal

Privacy policy

This policy explains how Zimkaffee Switzerland GmbH (“we”) processes personal data on zimm.coffee, in line with the Swiss Federal Act on Data Protection (FADP/revDSG) and, where applicable, the EU GDPR.

Controller

Zimkaffee Switzerland GmbH, Imbisbühlstrasse 93, 8049 Zürich, Switzerland · info@zimkaffee.com

What we collect and why

Orders: name, email, phone, shipping address and order contents, to fulfil and deliver your order and meet accounting obligations (records kept for 10 years as required by Swiss law).
Account: your email address, to send you sign-in links and show your orders and messages.
Messages: what you send us through the contact form, to answer you.
Newsletter: your email, only if you opt in. You can unsubscribe at any time.
Technical data: your IP address is used to estimate your country so we can show prices in your currency. We do not use tracking or advertising cookies.

Cookies

We only use one essential session cookie to keep your cart, currency choice and sign-in working.

Service providers

Payrexx AG (Switzerland): payment processing. Payment data is handled by Payrexx and its payment partners, not stored by us.
Hosting and email: our website and email are hosted in Switzerland.
Shipping carriers: receive your name and address to deliver your parcel.
ipapi.co / ip-api.com: receive your IP address to look up your country (not stored by us beyond a short cache).
Google Fonts: fonts are loaded from Google servers, which receive your IP address.
Google Maps: at checkout your shipping address is checked with Google Maps so we only ship to addresses that exist.

Your rights

You can request access to, correction or deletion of your data, and object to processing, by emailing info@zimkaffee.com. You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local EU authority.

Last updated: October 2026